BlueSkyData Ltd Status Status - Incident history https://blueskydata-ltd-status.instatus.com BlueSkyData Ltd Status Sun, 2 Nov 2025 23:00:00 +0000 Subject: Scheduled Power Outage – Temporary Service Impact (03 November 2025) Type: Maintenance Duration: 3 hours Affected Components: Host Server 5, Firewall Server Ohauiti DC, BSD Web Server 5, Core Connection Ohauiti DC Nov 2, 23:00:00 GMT+0 - Identified - Dear Valued Client, The network company responsible for maintaining the electricity lines to our datacentre in Ohauiti has scheduled a power outage for essential **asset maintenance**. **Details of the outage are as follows:** * **Outage Date:** Monday, 03 November 2025 * **Start Time:** 12:30 PM * **End Time:** 3:30 PM * **Alternative Date:** _TBC_ * **Reason:** Asset maintenance by the local network company This outage will **affect our Ohauiti datacentre**, where some of our systems (including parts of [**blueskydata.co.nz**](http://blueskydata.co.nz)) are hosted. Our **main datacentre will remain unaffected**, so most core services will continue to operate as normal. Please note that **phone support will be unavailable** during this time. Our support team will continue to monitor systems remotely and will be available via email at [**support@blueskydata.co.nz**](mailto:support@blueskydata.co.nz) once power is restored. We appreciate your understanding and apologise for any inconvenience caused while essential maintenance is carried out to ensure long-term reliability. Kind regards, **The BlueSkyData Team** _BlueSkyData Ltd – Web Hosting • Cloud • VPS • VoIP • ISP_ 📧 [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz) 🌐 <https://blueskydata.co.nz> Nov 2, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Client, The network company responsible for maintaining the electricity lines to our datacentre in Ohauiti has scheduled a power outage for essential **asset maintenance**. **Details of the outage are as follows:** * **Outage Date:** Monday, 03 November 2025 * **Start Time:** 12:30 PM * **End Time:** 3:30 PM * **Alternative Date:** _TBC_ * **Reason:** Asset maintenance by the local network company This outage will **affect our Ohauiti datacentre**, where some of our systems (including parts of [**blueskydata.co.nz**](http://blueskydata.co.nz)) are hosted. Our **main datacentre will remain unaffected**, so most core services will continue to operate as normal. Please note that **phone support will be unavailable** during this time. Our support team will continue to monitor systems remotely and will be available via email at [**support@blueskydata.co.nz**](mailto:support@blueskydata.co.nz) once power is restored. We appreciate your understanding and apologise for any inconvenience caused while essential maintenance is carried out to ensure long-term reliability. Kind regards, **The BlueSkyData Team** _BlueSkyData Ltd – Web Hosting • Cloud • VPS • VoIP • ISP_ 📧 [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz) 🌐 <https://blueskydata.co.nz> .</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 2 Nov 2025 23:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cmgrq6nnm00v9146h2zpi0kec https://blueskydata-ltd-status.instatus.com/maintenance/cmgrq6nnm00v9146h2zpi0kec Storm Damage to Network - Ohauiti DC Type: Incident Duration: 1 hour and 51 minutes Affected Components: Core Connection Ohauiti DC, Firewall Server Ohauiti DC, Host Server 5, Core Switch 5, BSD Web Server 5 Sep 13, 00:30:45 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 13, 02:19:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 13, 02:15:41 GMT+0 - Resolved - This incident has been resolved. Sep 13, 02:21:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 51 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>00:30:45</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>02:19:54</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>02:15:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>02:21:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 13 Sep 2025 00:30:45 +0000 https://blueskydata-ltd-status.instatus.com/incident/cmfhm8fi001vgxkjv478m6kzs https://blueskydata-ltd-status.instatus.com/incident/cmfhm8fi001vgxkjv478m6kzs Server 2 Loki Type: Maintenance Duration: 12 hours Affected Components: BSD Web Server 5, BSD Web Server 2 Sep 5, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 5, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 6, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Sep 2025 12:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cmf6s0eip0003ukvoocoar974 https://blueskydata-ltd-status.instatus.com/maintenance/cmf6s0eip0003ukvoocoar974 Webserver 1 Thor Upgrade Type: Maintenance Duration: 3 hours and 51 minutes Affected Components: BSD Web Server 1 Sep 5, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 5, 11:51:24 GMT+0 - Completed - Maintenance has completed successfully. Sep 5, 08:00:00 GMT+0 - Identified - **Subject: Scheduled Server Maintenance – Service Interruption on 5-9-25** Hello, We are writing to inform you of a scheduled maintenance window for our server infrastructure. In order to provide improved performance and enhanced security, we will be moving our services to a new server. As part of this process, there will be a temporary interruption to our services. **Maintenance Window:** * **Start Time:** Friday, 5th, 8pm * **End Time:** Saturday, 6th, 8pm * **Expected Downtime:** up to 5 hours over this time. **Impact on Services:** * During this time, our services will be **temporarily unavailable**. * If you are using website and email you will experience a service disruption. We recommend that you plan accordingly and avoid using our platform during the maintenance window to prevent any loss of data or interruption. **What We Are Doing:** * Moving to a new server to improve speed, security, and overall service reliability. * Making necessary updates to better serve you in the future. We understand the impact this may have on your operations, and we sincerely apologize for any inconvenience caused. We are taking all necessary steps to minimize downtime and ensure the transition goes as smoothly as possible. **We’ll keep you updated:** If there are any changes or delays, we will keep you informed via email and our [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/) If you have any questions or concerns, please don’t hesitate to reach out to our support team at email [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz) or call 07 281 1037 Thank you for your understanding and continued support. We appreciate your patience as we work to improve our service to you. Best regards, Brendan Pratt and David Harris BlueSkyData LTD 07 281 1037 <https://blueskydata.co.nz> Type: Maintenance

Duration: 3 hours and 51 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:51:24</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Subject: Scheduled Server Maintenance – Service Interruption on 5-9-25** Hello, We are writing to inform you of a scheduled maintenance window for our server infrastructure. In order to provide improved performance and enhanced security, we will be moving our services to a new server. As part of this process, there will be a temporary interruption to our services. **Maintenance Window:** * **Start Time:** Friday, 5th, 8pm * **End Time:** Saturday, 6th, 8pm * **Expected Downtime:** up to 5 hours over this time. **Impact on Services:** * During this time, our services will be **temporarily unavailable**. * If you are using website and email you will experience a service disruption. We recommend that you plan accordingly and avoid using our platform during the maintenance window to prevent any loss of data or interruption. **What We Are Doing:** * Moving to a new server to improve speed, security, and overall service reliability. * Making necessary updates to better serve you in the future. We understand the impact this may have on your operations, and we sincerely apologize for any inconvenience caused. We are taking all necessary steps to minimize downtime and ensure the transition goes as smoothly as possible. **We’ll keep you updated:** If there are any changes or delays, we will keep you informed via email and our [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/) If you have any questions or concerns, please don’t hesitate to reach out to our support team at email [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz) or call 07 281 1037 Thank you for your understanding and continued support. We appreciate your patience as we work to improve our service to you. Best regards, Brendan Pratt and David Harris BlueSkyData LTD 07 281 1037 <https://blueskydata.co.nz>.</p> ]]> Fri, 5 Sep 2025 08:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cmf0ufthg00ehwdmdlno0j2bt https://blueskydata-ltd-status.instatus.com/maintenance/cmf0ufthg00ehwdmdlno0j2bt Up Coming Maintenace Type: Maintenance Duration: 3 hours Affected Components: Streaming Server, Host Server 3, Host Server 5, BSD Storage Array, Core Switch 2, Host Server 2, Core Switch 1, BSD Web Server 5, BSD Cloud Server 3, BSD Web Server 1, Host Server 1, BSD Web Server 2, Core Switch 6, Host Server 4, Firewall Server Rotorua DC, Core Switch 4, Core Switch 5, Core Switch 3, BSD Web Server 4, Core Connection Rotorua DC May 30, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully May 30, 09:30:00 GMT+0 - Identified - **Subject:** Urgent Notice: Data Centre Service Outage – All Systems Temporarily Offline **Dear Client** We are writing to inform you of an **service outage** that will affect our data centre. As of **9:30pm Friday 30-05-2025** the following services are **temporarily offline**: * All servers * Email services * Web hosting * Backup systems Our technical team installing new power and ethernet cables to our server and will be replacing some switching hardware, Our team will restore services as quickly and safely as possible. We understand the critical nature of these systems and sincerely apologize for the disruption this may cause to your operations. **Current Status:** * **Issue Identified:** Replace old Ethernet cables and Power supply cables * **Estimated Time to Resolution:** 11:59PM Friday 30th May 2025 (or sooner) * **Next Update:** 31st May 2025 We will continue to provide regular updates via [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/) as we progress towards full service restoration. We appreciate your patience and understanding, and we are committed to resolving this issue with the highest priority. Sincerely, **BlueSkyData Support Team** [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/) May 30, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Subject:** Urgent Notice: Data Centre Service Outage – All Systems Temporarily Offline **Dear Client** We are writing to inform you of an **service outage** that will affect our data centre. As of **9:30pm Friday 30-05-2025** the following services are **temporarily offline**: * All servers * Email services * Web hosting * Backup systems Our technical team installing new power and ethernet cables to our server and will be replacing some switching hardware, Our team will restore services as quickly and safely as possible. We understand the critical nature of these systems and sincerely apologize for the disruption this may cause to your operations. **Current Status:** * **Issue Identified:** Replace old Ethernet cables and Power supply cables * **Estimated Time to Resolution:** 11:59PM Friday 30th May 2025 (or sooner) * **Next Update:** 31st May 2025 We will continue to provide regular updates via [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/) as we progress towards full service restoration. We appreciate your patience and understanding, and we are committed to resolving this issue with the highest priority. Sincerely, **BlueSkyData Support Team** [BlueSkyData Status](https://blueskydata-ltd-status.instatus.com/).</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 30 May 2025 09:30:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cmba7bcfv000913quefqnvy3s https://blueskydata-ltd-status.instatus.com/maintenance/cmba7bcfv000913quefqnvy3s Main Connection Upgrade Type: Maintenance Duration: 1 hour Affected Components: Core Connection Rotorua DC Apr 14, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 14, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We are making a upgrade to the core connection, this will mean a small 10min outage to all connections. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We are making a upgrade to the core connection, this will mean a small 10min outage to all connections..</p> ]]> Mon, 14 Apr 2025 06:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cm9gn5zrf000613qyivk3x2cf https://blueskydata-ltd-status.instatus.com/maintenance/cm9gn5zrf000613qyivk3x2cf Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Host Server 5, Streaming Server, BSD Storage Array, Core Switch 2, Host Server 3, Core Connection Ohauiti DC, Core Switch 6, Host Server 2, Host Server 4, Firewall Server Rotorua DC, Firewall Server Ohauiti DC, Core Switch 1, BSD Web Server 5, Core Switch 4, Core Switch 5, BSD Web Server 4, Core Switch 3, BSD Cloud Server 3, BSD Web Server 1, Core Connection Rotorua DC, Host Server 1, BSD Web Server 2 Jan 31, 09:00:00 GMT+0 - Identified - **Scheduled Maintenance** **BlueSkyData Network Status** **Title:** Hardware Switch Swap Out **Planned Start:** January 31, 2025 10:00 pm **Expected End:** January 31, 2025 12:00 am **Affected Infrastructure** **Components:** Core Firewall **Locations:** BlueSkyData Datacentre **Details:** Maintenance Event window: 2025 January 31st 10:00 pm - January 31st 12:00 am What work is being carried out, and Why: As part of the continuous maintenance of our network, we will be carrying out new hardware install components: This work is to change routing parameters on core routers to enhance capabilities. Customer impact: We expect impact on your services during the swap all services will be offline, and are providing this notification for your information. However, if your services are affected and do not restore automatically, please contact us [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz). We will provide updates on this event as necessary. How to reach BlueSkyData for further questions: If you have any questions or concerns about this event then please get in touch with our support team using your usual support channels (e.g. via <https://blueskydata.co.nz>). Jan 31, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 31, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Scheduled Maintenance** **BlueSkyData Network Status** **Title:** Hardware Switch Swap Out **Planned Start:** January 31, 2025 10:00 pm **Expected End:** January 31, 2025 12:00 am **Affected Infrastructure** **Components:** Core Firewall **Locations:** BlueSkyData Datacentre **Details:** Maintenance Event window: 2025 January 31st 10:00 pm - January 31st 12:00 am What work is being carried out, and Why: As part of the continuous maintenance of our network, we will be carrying out new hardware install components: This work is to change routing parameters on core routers to enhance capabilities. Customer impact: We expect impact on your services during the swap all services will be offline, and are providing this notification for your information. However, if your services are affected and do not restore automatically, please contact us [support@blueskydata.co.nz](mailto:support@blueskydata.co.nz). We will provide updates on this event as necessary. How to reach BlueSkyData for further questions: If you have any questions or concerns about this event then please get in touch with our support team using your usual support channels (e.g. via <https://blueskydata.co.nz>)..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 31 Jan 2025 09:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cm6ho3i9n002ybimv168qhnx9 https://blueskydata-ltd-status.instatus.com/maintenance/cm6ho3i9n002ybimv168qhnx9 Outage Main DC Type: Incident Duration: 1 hour and 2 minutes Affected Components: Host Server 5, Streaming Server, BSD Storage Array, Core Switch 2, Host Server 3, Core Connection Ohauiti DC, Core Switch 6, Host Server 2, Host Server 4, Firewall Server Rotorua DC, Firewall Server Ohauiti DC, Core Switch 1, BSD Web Server 5, Core Switch 4, Core Switch 5, BSD Web Server 4, Core Switch 3, BSD Cloud Server 3, Core Connection Rotorua DC, BSD Web Server 1, Host Server 1, BSD Web Server 2 Jan 31, 01:13:01 GMT+0 - Identified - We are aware of an connection issue at our datacentre, this is outside our network, we have contacted our upstream providers. We are continuing to work on a fix for this incident. Jan 31, 02:14:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>01:13:01</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an connection issue at our datacentre, this is outside our network, we have contacted our upstream providers. We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>02:14:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 31 Jan 2025 01:13:01 +0000 https://blueskydata-ltd-status.instatus.com/incident/cm6k2lc1q004654vr50sowgwe https://blueskydata-ltd-status.instatus.com/incident/cm6k2lc1q004654vr50sowgwe Cloud Server - Hyper V link down Type: Incident Duration: 14 hours and 23 minutes Affected Components: BSD Cloud Server 3 Jan 1, 21:23:06 GMT+0 - Resolved - This incident has been resolved. Service is back online Jan 1, 07:00:01 GMT+0 - Identified - We are continuing to work on a fix for this incident. Hyper V link to NAS has failed, this has caused an outage on our cloud hosting server, our team are working on these issues. No other services are affected by this issue. Type: Incident

Duration: 14 hours and 23 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>21:23:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Service is back online.</p> <p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Hyper V link to NAS has failed, this has caused an outage on our cloud hosting server, our team are working on these issues. No other services are affected by this issue. .</p> ]]> Wed, 1 Jan 2025 07:00:01 +0000 https://blueskydata-ltd-status.instatus.com/incident/cm5djsiry000v14jkgwbkhj7x https://blueskydata-ltd-status.instatus.com/incident/cm5djsiry000v14jkgwbkhj7x Outage Main Datacentre Type: Incident Duration: 1 hour and 18 minutes Affected Components: BSD Web Server 5, BSD Cloud Server 3, BSD Web Server 1, BSD Web Server 2 Aug 31, 10:28:58 GMT+0 - Resolved - This incident has been resolved. Aug 31, 09:11:20 GMT+0 - Investigating - We are currently investigating this incident. Aug 31, 09:26:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>10:28:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>09:11:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>09:26:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sat, 31 Aug 2024 09:11:20 +0000 https://blueskydata-ltd-status.instatus.com/incident/cm0hxb3nr002mohh6kzx0mpmt https://blueskydata-ltd-status.instatus.com/incident/cm0hxb3nr002mohh6kzx0mpmt Newtwork Issues Type: Incident Duration: 3 hours and 38 minutes Affected Components: Host Server 5, Streaming Server, BSD Storage Array, Core Switch 2, Host Server 3, Core Connection Ohauiti DC, Core Switch 6, Host Server 2, Host Server 4, Firewall Server Rotorua DC, Firewall Server Ohauiti DC, Core Switch 1, BSD Web Server 5, Core Switch 4, Core Switch 5, BSD Web Server 4, Core Switch 3, BSD Cloud Server 3, Core Connection Rotorua DC, BSD Web Server 1, Host Server 1, BSD Web Server 2 Jul 19, 06:25:39 GMT+0 - Monitoring - We aware of the would wide issues, this could affect connection to our servers. [Bank problems: Reports BNZ, ASB, Kiwibank, ANZ, Visa payWave services down, global network problems with television, Microsoft - NZ Herald](https://www.nzherald.co.nz/nz/bank-problems-reports-bnz-asb-kiwibank-anz-visa-paywave-services-down/R2EY42QKQBALXNF33G5PA6U3TQ/) Jul 19, 08:01:23 GMT+0 - Monitoring - All our systems are online, we have no reports from users of issues. Jul 19, 09:50:46 GMT+0 - Monitoring - The issue is believed to have been caused by an update by cybersecurity firm CrowdStrike. We are checking our servers and systems. Jul 19, 10:03:27 GMT+0 - Resolved - We are resolving this issue, our systems have not been affected. We will continue to check on the servers overnight. Type: Incident

Duration: 3 hours and 38 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>06:25:39</var> GMT+0</small><br><strong>Monitoring</strong> - We aware of the would wide issues, this could affect connection to our servers. [Bank problems: Reports BNZ, ASB, Kiwibank, ANZ, Visa payWave services down, global network problems with television, Microsoft - NZ Herald](https://www.nzherald.co.nz/nz/bank-problems-reports-bnz-asb-kiwibank-anz-visa-paywave-services-down/R2EY42QKQBALXNF33G5PA6U3TQ/).</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>08:01:23</var> GMT+0</small><br><strong>Monitoring</strong> - All our systems are online, we have no reports from users of issues..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>09:50:46</var> GMT+0</small><br><strong>Monitoring</strong> - The issue is believed to have been caused by an update by cybersecurity firm CrowdStrike. We are checking our servers and systems..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>10:03:27</var> GMT+0</small><br><strong>Resolved</strong> - We are resolving this issue, our systems have not been affected. We will continue to check on the servers overnight..</p> ]]> Fri, 19 Jul 2024 06:25:39 +0000 https://blueskydata-ltd-status.instatus.com/incident/clysbgfk6293955hwofe8qdtvmt https://blueskydata-ltd-status.instatus.com/incident/clysbgfk6293955hwofe8qdtvmt Operation System Update Type: Maintenance Duration: 2 hours and 21 minutes Affected Components: Host Server 5, Streaming Server, Host Server 3, Host Server 2, BSD Web Server 4, Host Server 4, BSD Web Server 5, BSD Cloud Server 3, BSD Web Server 1, Host Server 1, BSD Web Server 2 May 10, 22:07:22 GMT+0 - Completed - Maintenance has completed successfully. May 10, 19:46:00 GMT+0 - Identified - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd Type: Maintenance

Duration: 2 hours and 21 minutes

Affected Components: , , , , , , , , , ,

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>22:07:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>19:46:00</var> GMT+0</small><br><strong>Identified</strong> - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd.</p> ]]> Fri, 10 May 2024 19:46:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clw133qed26974b9ogwzg01vp6 https://blueskydata-ltd-status.instatus.com/maintenance/clw133qed26974b9ogwzg01vp6 Operation System Update Type: Maintenance Duration: 49 minutes Affected Components: Host Server 5, Streaming Server, Host Server 3, Host Server 2, BSD Web Server 4, Host Server 4, BSD Web Server 5, BSD Cloud Server 3, BSD Web Server 1, Host Server 1, BSD Web Server 2 Mar 22, 08:30:26 GMT+0 - Identified - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd Mar 22, 09:19:33 GMT+0 - Completed - Maintenance has completed successfully. Mar 22, 08:30:26 GMT+0 - Identified - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd Type: Maintenance

Duration: 49 minutes

Affected Components: , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>08:30:26</var> GMT+0</small><br><strong>Identified</strong> - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>09:19:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>08:30:26</var> GMT+0</small><br><strong>Identified</strong> - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd.</p> ]]> Fri, 22 Mar 2024 08:30:26 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clu2ejcbm192719bfn4dk6ugnsm https://blueskydata-ltd-status.instatus.com/maintenance/clu2ejcbm192719bfn4dk6ugnsm Operation System Update Type: Maintenance Duration: 11 hours and 36 minutes Affected Components: BSD Web Server 1 Feb 20, 22:21:05 GMT+0 - Completed - Maintenance has completed successfully. Feb 20, 10:44:53 GMT+0 - Identified - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd Type: Maintenance

Duration: 11 hours and 36 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>22:21:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>10:44:53</var> GMT+0</small><br><strong>Identified</strong> - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd.</p> ]]> Tue, 20 Feb 2024 10:44:53 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clsu8os7d34791bkockx64nhxr https://blueskydata-ltd-status.instatus.com/maintenance/clsu8os7d34791bkockx64nhxr Operation System Update Type: Maintenance Duration: 1 hour and 25 minutes Affected Components: Host Server 5, Streaming Server, Host Server 3, BSD Web Server 4, Host Server 2, Host Server 4, BSD Web Server 5, BSD Cloud Server 3, BSD Web Server 1, Host Server 1, BSD Web Server 2 Feb 20, 10:44:17 GMT+0 - Completed - Maintenance has completed successfully. Feb 20, 09:19:39 GMT+0 - Identified - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd Type: Maintenance

Duration: 1 hour and 25 minutes

Affected Components: , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>10:44:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>09:19:39</var> GMT+0</small><br><strong>Identified</strong> - We are preforming operation system updates to our servers, this update will cause a reboot to the server, this reboot will cause an total outage during the reboot. Thanks BlueSkyData Ltd.</p> ]]> Tue, 20 Feb 2024 09:19:39 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clsu5n0dd43356beoo5kc7o34w https://blueskydata-ltd-status.instatus.com/maintenance/clsu5n0dd43356beoo5kc7o34w Server 1 (Thor) offline Type: Incident Duration: 10 hours and 22 minutes Affected Components: BSD Web Server 1 Feb 15, 11:32:23 GMT+0 - Investigating - We are currently investigating this incident. Feb 15, 11:33:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. After Windows Server update the SiC connecter to the Nas had failed on this VM. Our team are working on a fix. No ETA yet Feb 15, 12:18:50 GMT+0 - Identified - WE are working on a fix now, are team is rebuilding the server connection to the driver, this will take a number of hours, we will update this page when we have more information. Feb 15, 19:01:12 GMT+0 - Identified - Have found the root cause of the issue, our team is now bringing the server back online slowly. We are still working on a full restore. We will update you once we have more information. Feb 15, 21:54:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 22 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:32:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:33:46</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. After Windows Server update the SiC connecter to the Nas had failed on this VM. Our team are working on a fix. No ETA yet.</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>12:18:50</var> GMT+0</small><br><strong>Identified</strong> - WE are working on a fix now, are team is rebuilding the server connection to the driver, this will take a number of hours, we will update this page when we have more information..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>19:01:12</var> GMT+0</small><br><strong>Identified</strong> - Have found the root cause of the issue, our team is now bringing the server back online slowly. We are still working on a full restore. We will update you once we have more information..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>21:54:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 15 Feb 2024 11:32:23 +0000 https://blueskydata-ltd-status.instatus.com/incident/clsn55tk432090cdna125ltdt3 https://blueskydata-ltd-status.instatus.com/incident/clsn55tk432090cdna125ltdt3 Up Coming Maintenace Type: Maintenance Duration: 2 days and 7 hours Affected Components: BSD Web Server 4, Host Server 2 Jan 6, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 3, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 3, 21:00:00 GMT+0 - Identified - Server 4 Rebuild and Network Change Server 4 will be rebuilt over the 4th to 6th January 2024. New IP pool will be set up and used for this server. This will deliver better performance and security to our customers. When will this happen: Thursday 4th January 2024 from 10:00am Who will be affected: Anyone who uses web servers including website, email, cloud What is happening: Full system shutdown and restart Web Servers, to rebuild server and build new IP pools Services impacted: Sever 4 only, all sites hosted on this server will be offline. What is not impacted: All other server will remain online during this time Impact on emails: Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. The Details: On 4th to 6th January 2024 our Engineers need to conduct a scheduled outage on Server 4 (Web Server). Only services and systems on server 4 will be affected. This outage is necessary to install some critical Server updates. The outage is expected to last from 10:00am 4th Jan until 5:00pm 6th Jan and we will advise via our Facebook page when the updates have been completed and all services have been restored. Support: If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037 or you can also check out our Notifications Website https://blueskydata.online/ or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would like to thank you for the opportunity to be your hosting provider, as well as for your understanding while we continue to work to improve our services. If you have any other questions, please email us at support@blueskydata.nz Thanks Brendan Pratt and David Harris BlueSkyData Ltd Type: Maintenance

Duration: 2 days and 7 hours

Affected Components: ,

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Server 4 Rebuild and Network Change Server 4 will be rebuilt over the 4th to 6th January 2024. New IP pool will be set up and used for this server. This will deliver better performance and security to our customers. When will this happen: Thursday 4th January 2024 from 10:00am Who will be affected: Anyone who uses web servers including website, email, cloud What is happening: Full system shutdown and restart Web Servers, to rebuild server and build new IP pools Services impacted: Sever 4 only, all sites hosted on this server will be offline. What is not impacted: All other server will remain online during this time Impact on emails: Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. The Details: On 4th to 6th January 2024 our Engineers need to conduct a scheduled outage on Server 4 (Web Server). Only services and systems on server 4 will be affected. This outage is necessary to install some critical Server updates. The outage is expected to last from 10:00am 4th Jan until 5:00pm 6th Jan and we will advise via our Facebook page when the updates have been completed and all services have been restored. Support: If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037 or you can also check out our Notifications Website https://blueskydata.online/ or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would like to thank you for the opportunity to be your hosting provider, as well as for your understanding while we continue to work to improve our services. If you have any other questions, please email us at support@blueskydata.nz Thanks Brendan Pratt and David Harris BlueSkyData Ltd .</p> ]]> Wed, 3 Jan 2024 21:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clqub3qp518958blof882r1agj https://blueskydata-ltd-status.instatus.com/maintenance/clqub3qp518958blof882r1agj Outage - VM System Server 3 Type: Incident Duration: 6 days, 15 hours and 27 minutes Affected Components: BSD Web Server 4, BSD Cloud Server 3 Nov 10, 22:55:26 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have found the server VM system had crashed and will not restart. No ETA yet for restore time. Nov 11, 11:29:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have found the issues with the VMs and Hyper V our team are working on getting the data restored, this should be completed my 5pm Sunday 12 Nov. Nov 11, 19:37:21 GMT+0 - Identified - We are continuing to work on a fix for this incident. Server 4 is updating, and data is being restored. Once this is complete, we will test and open the server to web traffic. Server 3 is being rebuild no ETA on this yet. Nov 12, 00:21:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. The server 4 is online. Nov 12, 01:10:53 GMT+0 - Resolved - We implemented a fix and are currently monitoring the result. Server 3 Cloud server is being restored now. Type: Incident

Duration: 6 days, 15 hours and 27 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>22:55:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have found the server VM system had crashed and will not restart. No ETA yet for restore time..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>11:29:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have found the issues with the VMs and Hyper V our team are working on getting the data restored, this should be completed my 5pm Sunday 12 Nov..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>19:37:21</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Server 4 is updating, and data is being restored. Once this is complete, we will test and open the server to web traffic. Server 3 is being rebuild no ETA on this yet..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>00:21:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. The server 4 is online..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>01:10:53</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and are currently monitoring the result. Server 3 Cloud server is being restored now..</p> ]]> Fri, 10 Nov 2023 22:55:26 +0000 https://blueskydata-ltd-status.instatus.com/incident/clot7uno38127caogonc50vef https://blueskydata-ltd-status.instatus.com/incident/clot7uno38127caogonc50vef Outage Type: Maintenance Duration: 6 hours Affected Components: Host Server 4, Core Switch 3, Host Server 5, Streaming Server, BSD Storage Array, Core Switch 2, Host Server 3, BSD Web Server 4, Host Server 2, Firewall Server Rotorua DC, Core Switch 1, BSD Web Server 5, Core Switch 4, BSD Cloud Server 3, Core Connection Rotorua DC, BSD Web Server 1, Host Server 1, BSD Web Server 2 Jul 19, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 20, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 19, 21:00:00 GMT+0 - Identified - Notification From BlueSkyData Monday 16th July 2023 We are writing to you as the contact person for your account with BlueSkyData Ltd. If there is someone else that should be made aware of any breaks in service, then please forward this email to them. Power Outage Notification - Rotorua Unison Networks Limited, the company which maintains the power lines in the area where our Rotorua Data Centre is located, has scheduled to turn off the power for the following reason: Replace Pole 302294. Outage Details: Date: 20/07/2023 Start Time: 09:00 am End Time: 15:00 am Network Reference Number: SP 157048871 ICP: 0000712934TUD5C Premise Address: 29 Alison St Rotorua 3201, New Zealand Restoration: To prevent damage to your appliances when the power is restored, we suggest that you unplug all electrical equipment especially sensitive equipment like computers or your TV, before the planned outage occurs. Power may be restored earlier if work is completed ahead of schedule. Safety Warnings: For your safety, please treat all power lines as if they are live at all times. Please note, events beyond the control of Unison Networks Limited (e.g. weather) may prevent the planned outage(s) from occurring or may cause the outage times and date to vary. Impacted Services: • All Web Hosting Services, All Cloud Services, FTP, Hosted Physical and Virtual Servers • Email. Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. • Chat (Mattermost), Shared drives, MySQL • Please Note: If you have a weather site hosted with us, you may need to restart your FTP system after this outage. Support: If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037, you can also check out our Notifications Website at https://blueskydata.nz/status-page/#page-content or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would also like to thank you again for the opportunity to be your hosting provider, as well as for your understanding while we work to improve our equipment, infrastructure, and services. If you have any other questions, please email us at support@blueskydata.nz Kind regards The Team at BlueSkyData Ltd Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Notification From BlueSkyData Monday 16th July 2023 We are writing to you as the contact person for your account with BlueSkyData Ltd. If there is someone else that should be made aware of any breaks in service, then please forward this email to them. Power Outage Notification - Rotorua Unison Networks Limited, the company which maintains the power lines in the area where our Rotorua Data Centre is located, has scheduled to turn off the power for the following reason: Replace Pole 302294. Outage Details: Date: 20/07/2023 Start Time: 09:00 am End Time: 15:00 am Network Reference Number: SP 157048871 ICP: 0000712934TUD5C Premise Address: 29 Alison St Rotorua 3201, New Zealand Restoration: To prevent damage to your appliances when the power is restored, we suggest that you unplug all electrical equipment especially sensitive equipment like computers or your TV, before the planned outage occurs. Power may be restored earlier if work is completed ahead of schedule. Safety Warnings: For your safety, please treat all power lines as if they are live at all times. Please note, events beyond the control of Unison Networks Limited (e.g. weather) may prevent the planned outage(s) from occurring or may cause the outage times and date to vary. Impacted Services: • All Web Hosting Services, All Cloud Services, FTP, Hosted Physical and Virtual Servers • Email. Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. • Chat (Mattermost), Shared drives, MySQL • Please Note: If you have a weather site hosted with us, you may need to restart your FTP system after this outage. Support: If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037, you can also check out our Notifications Website at https://blueskydata.nz/status-page/#page-content or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would also like to thank you again for the opportunity to be your hosting provider, as well as for your understanding while we work to improve our equipment, infrastructure, and services. If you have any other questions, please email us at support@blueskydata.nz Kind regards The Team at BlueSkyData Ltd .</p> ]]> Wed, 19 Jul 2023 21:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clk8qesgw176541elof3sgfu16b https://blueskydata-ltd-status.instatus.com/maintenance/clk8qesgw176541elof3sgfu16b Connection down Type: Incident Duration: 43 minutes Affected Components: Host Server 4, Core Switch 3, BSD Storage Array, Core Switch 2, Host Server 3, BSD Web Server 4, Host Server 2, Firewall Server Rotorua DC, Core Switch 1, Core Switch 4, Core Switch 5, BSD Cloud Server 3, Core Connection Rotorua DC, BSD Web Server 1, Host Server 1, BSD Web Server 2 Jun 15, 22:26:43 GMT+0 - Investigating - We are currently investigating this incident. Jun 15, 22:37:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. No ETA yet. Jun 15, 23:09:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>22:26:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>22:37:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. No ETA yet..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>23:09:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 15 Jun 2023 22:26:43 +0000 https://blueskydata-ltd-status.instatus.com/incident/clixpnmjq209297bcoj1fmaaezm https://blueskydata-ltd-status.instatus.com/incident/clixpnmjq209297bcoj1fmaaezm Server 3 Cloud Server Type: Maintenance Duration: 10 hours and 27 minutes Affected Components: Host Server 3, BSD Cloud Server 3 Jun 16, 07:22:13 GMT+0 - Completed - Maintenance has completed successfully. Jun 15, 20:55:26 GMT+0 - Identified - We are doing maintenance at this time on the server, all cloud services will be offline durning the update. Type: Maintenance

Duration: 10 hours and 27 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:22:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>20:55:26</var> GMT+0</small><br><strong>Identified</strong> - We are doing maintenance at this time on the server, all cloud services will be offline durning the update..</p> ]]> Thu, 15 Jun 2023 20:55:26 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clixmg634148964b5ojsphksbvn https://blueskydata-ltd-status.instatus.com/maintenance/clixmg634148964b5ojsphksbvn Major Outage - All sites and emails Type: Incident Duration: 5 days, 15 hours and 16 minutes Affected Components: Streaming Server, Host Server 3, Host Server 5, Host Server 4, BSD Web Server 4, Host Server 2, Core Connection Rotorua DC, BSD Web Server 1, BSD Cloud Server 3, Host Server 1 Apr 19, 08:11:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 24, 23:27:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 15 hours and 16 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 19</var>, <var data-var='time'>08:11:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>23:27:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 19 Apr 2023 08:11:56 +0000 https://blueskydata-ltd-status.instatus.com/incident/clgnf0sle179408hfoh0b0u5mle https://blueskydata-ltd-status.instatus.com/incident/clgnf0sle179408hfoh0b0u5mle Notification From BlueSkyData Type: Maintenance Duration: 3 hours Affected Components: BSD Web Server 4, Streaming Server, BSD Storage Array, BSD Web Server 2, Core Connection Rotorua DC, Firewall Server Rotorua DC, Core Switch 2, Core Switch 1, Core Switch 3, BSD Cloud Server 3, Host Server 1, Host Server 2, Host Server 3, Core Switch 4, BSD Web Server 1, Host Server 4 Mar 5, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 5, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 19:00:00 GMT+0 - Identified - We are writing to you as the contact person for your account with BlueSkyData Ltd. If there is someone else that should be made aware of any breaks in service, then please forward this email to them. **Power Outage - Rotorua** Unison Networks Limited, the company which maintains the power lines in the area where our Rotorua Data Centre is located, has scheduled to turn off the power for the following reason: Tap down transformer T2719. **Outage Details:** **Date:** 06/03/2023 **Start Time**: 08:00 am **End Time:** 11:00 am **Network Reference Number:** SP 153081140 ICP: 0000712934TUD5C **Restoration:** To prevent damage to our services when the power is restored, we will shut down all electrical equipment especially sensitive, before the planned outage occurs. Safety Warning: For your safety, please treat all power lines as if they are live at all times. Please note, events beyond their control (e.g. weather) may prevent the planned outage(s) from occurring or may cause the outage times and date to vary. **Impacted Services:** • All Web Hosting Services, All Cloud Services, FTP, Hosted Physical and Virtual Servers • Email. Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. • Chat (Mattermost), Shared drives, MySQL • Please Note: If you have a weather site hosted with us, you may need to restart your FTP system after this outage. **Support: ** If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037, you can also check out our Notifications Website at https://blueskydata.online or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would also like to thank you again for the opportunity to be your hosting provider, as well as for your understanding while we work to improve our equipment, infrastructure, and services. If you have any other questions, please email us at support@blueskydata.nz Kind regards The Team at BlueSkyData Ltd Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are writing to you as the contact person for your account with BlueSkyData Ltd. If there is someone else that should be made aware of any breaks in service, then please forward this email to them. **Power Outage - Rotorua** Unison Networks Limited, the company which maintains the power lines in the area where our Rotorua Data Centre is located, has scheduled to turn off the power for the following reason: Tap down transformer T2719. **Outage Details:** **Date:** 06/03/2023 **Start Time**: 08:00 am **End Time:** 11:00 am **Network Reference Number:** SP 153081140 ICP: 0000712934TUD5C **Restoration:** To prevent damage to our services when the power is restored, we will shut down all electrical equipment especially sensitive, before the planned outage occurs. Safety Warning: For your safety, please treat all power lines as if they are live at all times. Please note, events beyond their control (e.g. weather) may prevent the planned outage(s) from occurring or may cause the outage times and date to vary. **Impacted Services:** • All Web Hosting Services, All Cloud Services, FTP, Hosted Physical and Virtual Servers • Email. Any emails sent to your email accounts during this scheduled outage window will be queued and delivered once service has been resumed. • Chat (Mattermost), Shared drives, MySQL • Please Note: If you have a weather site hosted with us, you may need to restart your FTP system after this outage. **Support: ** If you have any further questions, please do not hesitate to contact our Service Desk by replying to this email or call us on 07 281 1037, you can also check out our Notifications Website at https://blueskydata.online or our Facebook page https://www.facebook.com/pages/BlueSkyData-Ltd/280992735396149 for further updates. Please accept our sincere apologies for any inconvenience that may result from this outage. We would also like to thank you again for the opportunity to be your hosting provider, as well as for your understanding while we work to improve our equipment, infrastructure, and services. If you have any other questions, please email us at support@blueskydata.nz Kind regards The Team at BlueSkyData Ltd .</p> ]]> Sun, 5 Mar 2023 19:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/clefi9eke18834145mxm1xusj06 https://blueskydata-ltd-status.instatus.com/maintenance/clefi9eke18834145mxm1xusj06 Server 3 offline Type: Incident Duration: 1 hour and 7 minutes Affected Components: BSD Cloud Server 3 Feb 23, 22:37:06 GMT+0 - Identified - Server 3 which hosts clouds and a few website is offline, We are continuing to work on a fix for this incident. Feb 23, 23:44:09 GMT+0 - Resolved - We just resolved the issue! All sites are now online Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>22:37:06</var> GMT+0</small><br><strong>Identified</strong> - Server 3 which hosts clouds and a few website is offline, We are continuing to work on a fix for this incident. .</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>23:44:09</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! All sites are now online.</p> ]]> Thu, 23 Feb 2023 22:37:06 +0000 https://blueskydata-ltd-status.instatus.com/incident/clehopl5k152126qxn4zaapc5p4 https://blueskydata-ltd-status.instatus.com/incident/clehopl5k152126qxn4zaapc5p4 Datacenter Outage - Rotorua Type: Incident Duration: 2 hours and 31 minutes Affected Components: Core Connection Rotorua DC, BSD Web Server 2, Firewall Server Rotorua DC, Core Switch 2, BSD Web Server 4, Core Switch 1, Core Switch 3, BSD Cloud Server 3, Host Server 1, Host Server 2, Host Server 3, Core Switch 4, BSD Web Server 1, Streaming Server, Host Server 4 Feb 19, 09:01:10 GMT+0 - Resolved - We just resolved the issue! Feb 19, 06:30:31 GMT+0 - Investigating - We are aware of an issue effecting our datacenter in Rotorua, our engineering team are looking into these issues, we will update this notice as soon as we have more information. Feb 19, 06:42:23 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 2 hours and 31 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>09:01:10</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>06:30:31</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue effecting our datacenter in Rotorua, our engineering team are looking into these issues, we will update this notice as soon as we have more information. .</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>06:42:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Sun, 19 Feb 2023 06:30:31 +0000 https://blueskydata-ltd-status.instatus.com/incident/cleb0f4i6285386bxmx2ermrx64 https://blueskydata-ltd-status.instatus.com/incident/cleb0f4i6285386bxmx2ermrx64 Datacenter Outage - Ohauiti Type: Incident Duration: 1 hour and 37 minutes Affected Components: BSD Web Server 5, Host Server 5, Core Connection Ohauiti DC, Core Switch 5, Core Switch 6, Firewall Server Ohauiti DC Feb 16, 05:05:49 GMT+0 - Identified - We are aware of an issue effecting our datacenter in Ohauiti, our engineering team are looking into these issues, we will update this notice as soon as we have more information. Feb 16, 05:27:27 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 16, 06:42:57 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>05:05:49</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue effecting our datacenter in Ohauiti, our engineering team are looking into these issues, we will update this notice as soon as we have more information. .</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>05:27:27</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>06:42:57</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 16 Feb 2023 05:05:49 +0000 https://blueskydata-ltd-status.instatus.com/incident/cle6n2lxo1756860umxxqin6xp3 https://blueskydata-ltd-status.instatus.com/incident/cle6n2lxo1756860umxxqin6xp3 Core Network Maintenance Type: Maintenance Duration: 1 hour Affected Components: Firewall Server Rotorua DC Feb 5, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 5, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We have to update the core firewall Ethernet connection. During this time connection to all servers may be offline, this outage should only be about 20 min window max. Thanks BlueSkyData Ltd Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We have to update the core firewall Ethernet connection. During this time connection to all servers may be offline, this outage should only be about 20 min window max. Thanks BlueSkyData Ltd.</p> ]]> Sun, 5 Feb 2023 03:00:00 +0000 https://blueskydata-ltd-status.instatus.com/maintenance/cldqs9ksw333791rfne7rjqdqb4 https://blueskydata-ltd-status.instatus.com/maintenance/cldqs9ksw333791rfne7rjqdqb4